Shipping Policy

At Glowmax Global Auto Inc, we provide automotive technology products and related vehicle system solutions for commercial vehicles, work vehicles, fleet operations, and smart cabin applications. This Shipping Policy explains how we arrange shipping and delivery for our customers.

1. Shipping Scope

We provide shipping support for our automotive technology products and related components, which may include vehicle electronic modules, cockpit display systems, camera and visibility solutions, audio and communication systems, connectivity modules, control interfaces, and other related vehicle system products.

Shipping availability, methods, costs, and delivery timelines may vary depending on the product type, order quantity, delivery destination, carrier availability, customs requirements, and customer-specific order details.

2. Order Processing

After an order is confirmed, we will review the product details, payment status, delivery information, and any required project or technical requirements before arranging shipment.

Some products may require preparation, inspection, configuration, packaging, or supplier coordination before shipping. Processing time may vary depending on product availability, order complexity, and customer requirements.

3. Shipping Methods

Depending on the order and destination, shipments may be arranged through express courier, air freight, sea freight, truck delivery, or other suitable logistics methods.

We may work with third-party logistics providers, freight forwarders, customs brokers, and shipping carriers to prepare and deliver orders.

4. Shipping Costs

Shipping costs are calculated based on factors such as product size, weight, shipping method, delivery address, customs requirements, insurance requirements, and transportation conditions.

Shipping costs may be included in the final quotation or charged separately, depending on the agreed order terms.

5. Delivery Time

Delivery times are estimates only and are not guaranteed unless expressly agreed in writing. Actual delivery time may vary depending on the shipping method, destination, customs clearance, carrier schedule, weather conditions, holidays, and other factors outside our reasonable control.

We will make reasonable efforts to prepare and ship orders according to the agreed schedule.

6. Customs, Duties, and Import Taxes

For international shipments, customers may be responsible for customs clearance, import duties, taxes, tariffs, and other fees required by the destination country or region, unless otherwise agreed in writing.

Customers are responsible for providing accurate shipping, import, and customs-related information when required.

7. Shipping Documents

When applicable, we may provide shipping-related documents such as commercial invoices, packing lists, product descriptions, export information, and other documents needed for shipment or customs clearance.

8. Damaged, Missing, or Incorrect Shipments

Customers should inspect the shipment as soon as possible after delivery. If products arrive damaged, missing, or incorrect, please contact us promptly with order details, photos, videos, packaging images, and any relevant shipping documents.

We will review the issue and work with the customer, carrier, supplier, or logistics provider to determine an appropriate solution.

9. Delays

Shipping or delivery may be delayed due to carrier delays, customs inspections, supply chain issues, incorrect shipping information, weather, port congestion, holidays, force majeure events, or other circumstances beyond our reasonable control.

Glowmax Global Auto Inc is not responsible for delays caused by third-party carriers, customs authorities, suppliers, or events outside our reasonable control.

10. Contact Us

If you have any questions about shipping arrangements, please contact us at: