How We Work
A clear B2B path from inquiry to after-sales support
Glowmax handles commercial vehicle electronics projects through documented requirements, quotation, purchase orders, inspection, and agreed international delivery arrangements.
- Step 01
Inquiry
- Customer input
- Vehicle platform, solution interest, target market, expected quantity, and project requirements.
- Glowmax action
- We record the request and identify the commercial and technical information needed for review.
- Output
- A documented inquiry and a clear list of next-step questions.
- Step 02
Requirement Confirmation
- Customer input
- Specifications, interfaces, configuration needs, destination, packaging, and documentation expectations.
- Glowmax action
- We review the proposed scope with relevant suppliers and clarify compatibility, logistics, and support requirements.
- Output
- A mutually understood project scope for quotation.
- Step 03
Quotation
- Customer input
- Confirmed scope, quantity, configuration, delivery destination, and requested commercial terms.
- Glowmax action
- We prepare pricing and terms based on product configuration, logistics assumptions, and support requirements.
- Output
- A written quotation stating the applicable commercial assumptions.
- Step 04
Sample or Technical Confirmation
- Customer input
- Sample request, drawings, interface details, function criteria, or technical questions, where required.
- Glowmax action
- We coordinate sample review or technical confirmation before a production order is accepted.
- Output
- Recorded sample feedback or an agreed technical basis for the order.
- Step 05
Purchase Order
- Customer input
- A purchase order identifying products, quantities, configuration, destination, and agreed references.
- Glowmax action
- We reconcile the order with the quotation and confirm pricing, payment terms, delivery terms, and documents.
- Output
- A confirmed order scope for production or procurement coordination.
- Step 06
Production or Procurement
- Customer input
- The confirmed purchase order and any approved specifications or reference samples.
- Glowmax action
- We coordinate partner production facilities and qualified suppliers in China against the confirmed requirements.
- Output
- Products prepared for the required inspection and shipment review.
- Step 07
Quality Inspection
- Customer input
- Agreed functional, appearance, packaging, labeling, and documentation criteria.
- Glowmax action
- We coordinate production checks and pre-shipment review against the confirmed order requirements.
- Output
- Inspection findings and a shipment-readiness decision.
- Step 08
International Shipping
- Customer input
- Destination details, consignee information, and the delivery arrangement confirmed in the order.
- Glowmax action
- We prepare approved goods and commercial documents for the agreed courier, air, sea, or truck arrangement.
- Output
- A dispatched order with the available shipping and commercial documentation.
- Step 09
After-Sales Support
- Customer input
- Order reference, issue description, supporting images or data, and the requested assistance.
- Glowmax action
- We retain inquiry and order records, review reported issues, and coordinate the agreed technical or service response.
- Output
- A documented support response and, where agreed, replacement or corrective-action coordination.
Production and delivery model
Products are produced and supplied through partner production facilities and qualified suppliers in China. Glowmax coordinates product requirements, supplier communication, configuration, inspection, export preparation, and customer support.
After pre-shipment inspection, orders may be delivered by international courier, air freight, sea freight, or truck transportation according to the destination, order quantity, and contract. Trade terms, freight charges, customs responsibilities, and estimated lead times are confirmed in the quotation or purchase order.
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