Refund Policy

At Glowmax Global Auto Inc, we provide automotive technology products and related vehicle system solutions for commercial vehicles, work vehicles, fleet operations, and smart cabin applications. This Refund Policy explains how returns, cancellations, refunds, replacements, and order issues are handled.

1. General Policy

Refund and return eligibility depends on the product type, order status, customization level, installation status, and the nature of the issue.

Because many vehicle technology products and system components may require specific compatibility, configuration, or installation, customers should carefully review product specifications and confirm suitability before placing an order.

2. Order Cancellations

Customers may request to cancel an order before the order has been processed, prepared, shipped, customized, or sourced from a supplier.

If an order has already entered processing, supplier procurement, configuration, packaging, or shipment preparation, cancellation may not be available, or certain costs may be deducted from any approved refund.

Once an order has been shipped, it will generally be handled under our return or warranty review process instead of cancellation.

3. Returns

Return eligibility must be reviewed and approved by Glowmax Global Auto Inc before any product is returned.

Products may not be eligible for return if they are:

Custom-made or special-order products;
Installed, used, modified, or damaged after delivery;
Missing original packaging, accessories, labels, or documentation;
Returned without prior approval;
Incompatible due to incorrect vehicle information or requirements provided by the customer.

Customers are responsible for ensuring that returned products are properly packed to prevent damage during return shipping.

4. Defective or Incorrect Products

If a product arrives defective, damaged, or incorrect, customers should contact us promptly after delivery and provide supporting information, including:

Order number or project reference;
Clear photos or videos of the product issue;
Photos of the packaging and shipping cartons;
Product labels, model numbers, or serial numbers when available;
A description of the issue.

We will review the information and determine an appropriate solution.

5. Available Solutions

Depending on the situation, Glowmax Global Auto Inc may offer one or more of the following solutions:

Product replacement;
Repair or technical support;
Partial credit;
Partial refund;
Full refund where appropriate;
Other reasonable resolution agreed with the customer.

The final solution will depend on the product type, order terms, inspection results, supplier review, shipping condition, and the nature of the issue.

6. Non-Refundable Situations

Refunds are generally not available for issues caused by:

Incorrect or incomplete information provided by the customer;
Improper installation, misuse, or unauthorized modification;
Product incompatibility caused by inaccurate vehicle or system details;
Normal wear and tear;
Damage caused after delivery;
Delays caused by customs, shipping carriers, suppliers, weather, or events outside our reasonable control;
Customer change of mind after the product has been processed, sourced, customized, or shipped.

7. Shipping Costs

Original shipping costs, customs duties, import taxes, and related logistics fees may be non-refundable unless otherwise agreed in writing.

If a return is approved, the customer may be responsible for return shipping costs unless the return is due to a confirmed error by Glowmax Global Auto Inc or a verified product defect.

8. Refund Processing

If a refund is approved, it will be processed to the original payment method or another agreed business payment method. Refund processing times may vary depending on the payment provider, bank, accounting process, and order review status.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with an order issue, please contact us at: